Responsible gambling

Responsible Gaming at Seneca Buffalo Creek Casino

Seneca Buffalo Creek Casino prioritizes the well-being of its guests by promoting responsible gaming practices. Our mission is to provide a safe and enjoyable entertainment experience, while minimizing the risks associated with problem gambling.

Self-Exclusion ProgramWe offer a self-exclusion program that allows guests to voluntarily ban themselves from participating in gaming activities for a specified period or permanently. Guests can also request assistance from our customer service team to exclude themselves from entering the casino or playing on specific games.

Reality Check ToolOur reality check tool provides an easy-to-use feature allowing you to quickly and accurately determine your bets per hour, loss limit, session time, and gaming minutes played. This enables guests to keep track of their betting patterns and set limits accordingly.

Deposit LimitsWe understand that excessive spending can be a concern for some guests. As such, we encourage responsible deposit management by setting deposit limits through our Guest Services department. We also offer the option to temporarily or permanently suspend your account from taking deposits.

Time-OutsFor those who want to take a break from gaming activities, we allow guests to request time-outs of up to 30 days in some cases and for unlimited periods at others. During this time, you'll be prohibited from entering our premises for the designated period or until you've had an opportunity to discuss your self-exclusion with one of our customer service representatives.

Accessing HelpIf you or someone close to you is experiencing problem gambling issues, please reach out to us. Our trained support staff will guide and assist in creating a customized plan tailored specifically towards addressing these challenges together as partners without judgment!

Problem Gambling Support Resources

• National Council on Problem Gambling (NCPG) 
• The American Foundation for Addiction Research's (AFAR)